Support

How Does Licensing Work?

Shrinkman is licensed per user Per system. so if you buy a license you can install it on one system. The license of the edition is limited to the user that the license is registered to. If you want to copy it to another desktop or make it available to another user on the same desktop, you will have to purchase another license.

Serial Number:

My serial number and registration details are not working?
The registration details make out of two snippets of data: "Product ID Number", and Product Key - all data is important to effectively necessary to register your product. Please Copy and Paste the information directly from the email sent to you into the appropriate registration fields. Refer the instruction send over an email.

Compression Settings

As Shrinkman uses an intelligent compression technique, the software always looks for the highest compression rate for the files which is large in size, You can use the custom option available in the settings page.

  • Compression Rate: I compressed my scanned files, pictures & graphics and some of them were resized although it was not my wish quality. What happened?
    ShrinkDESK uses an intelligent method, which optimizes graphics and pictures to automatically create the best relationship between image size, dimension, and quality.
    When the dimensions are too big, and the user has chosen the maximum compression rate, it often leads to the creation of an optimized copy, which is a bit resized. This may not happen if you choose the "Original" or lower compression rates.
    If you wish to keep the original dimensions, please select resolution as Original in Compression settings.
  • Compression Rate: I compressed my scanned files, pictures & graphics and some of them were converted into higher size than the original image. What happened?
    ShrinkDESK uses an intelligent technique, which optimizes graphics and pictures to automatically create the best relationship between image size, dimension, and quality.
    When the pictures are already in a compressed state then the sizes of the compressed files get increased. Also, some file formats in TIFF is already locked for compression by the principal vendor where post-compression the file size may get increased.
  • Compression Rate: By how much will ShrinkDESK compress my scanned files, pictures, graphics, images, PDF & Videos?
    This depends on the weight, resolution, and format of your files, and on the compression level, you have selected. Don't be surprised when you reach compression levels of up to 99%. Average compression rates vary between 70-90%.

Bulk file Compression

Would it be able to choose and compress bulk files as a batch process?
Yes, this is possible. A maximum of 10000 files can be compressed at once. There are different ways to achieve this:

  1. Browse to the location of your files with Windows Explorer
  2. Choose several of your files or just press CTRL + A to select all files
  3. Right-click on the selected files and choose in the context menu to load all of the compatible files into the Shrinkman tool
  4. You can "Drag & Drop" the files directly into the tool

Compression :

Once Shrinkman has compressed a file can I reinstate to original ?
No. You will have to use the original file.

System Requirements

Shrinkman installed in 32 & 64-bit versions of the Windows PC Operating system.

  • Prerequisite for the desktop system (Windows)
    • Microsoft Windows 7 or above
    • Intel Pentium Dual Core with 4GB RAM or above
    • Microsoft .Net Framework 4.0
  • Prerequisite for End Point Devices (Mobile)
    • Android: Min API-4.1-Target SDK 16 & Max API OREO-8.1.0 Target SDK 27.
    • IOS: Min Ver 7.1 to current Ver 11.
  • Languages: What languages is ShrinkDESK supported in?
    ShrinkDESK supports only English.
  • Drag & Drop: Can I drag the file onto the ShrinkDESK Panel?​
    YES
  • Optimization: Will ShrinkDESK delete or destroy my original file?
    No. ShrinkDESK has 3 options and user have to select
    Option 1 – Replace the original file
    Option 2 – Create an optimized copy in another folder
    Option 3 – Backup Original and create an optimized copy.
  • Compression Software: Will compression software such as Zip and Rar programs do the same job?
    No. Compression software such as WinZip or WinRAR works by compressing the raw data in your files, whereas ShrinkDESK uses a number of different compression methods to optimize them. Therefore ShrinkDESK will typically achieve a much greater compression rate with already compressed media-rich files such as JPEGs. Additionally, with ShrinkDESK there is no need to unzip your files before using them.

Great news is ShrinkDESK even compresses the zip & RAR file

  • Installation: If I send an optimized file to someone, do they need a copy of ShrinkDESK to open it at their end?
    No. The optimized file remains in a graphical format and can be opened like any other picture, image & video file.
  • Optimization: Can I still edit my pictures and images after I have optimized them?
    Yes. ShrinkDESK will not affect the structure or layout of your pictures or images.

Technical Support

Each enlisted Shrinkman client is qualified for our technical support. In any case, because of the enormous volume of queries received by our sales and support team, Priority levels for reacting to these inquiries are resolved as follows:

  1. Enrolled customers having a Premium Pack (a yearly expense including all product updates and technical support)
  2. Enrolled clients
  3. Non-enrolled clients with general help inquiries

For registered customers with a support query, please provide us with your reference number. This can be found in the subject field of the e-mail confirmation you received after completing your purchase, as well as on your invoice.
When reporting problems, please include the following information:
Would you be able to recreate the issue again whenever required? Provided that this is true, how?
Which version of the Windows operating system are you running (Windows XP, Windows Vista, etc.)?
Which Shrinkman software Version you have installed ?

Bulk File Compression

Would it be able to choose and compress bulk files as a batch process?
Yes, this is possible. A maximum of 10000 files can be compressed at once. There are different ways to achieve this:

  1. Browse to the location of your files with Windows Explorer
  2. Choose several of your files or just press CTRL + A to select all files
  3. Right-click on the selected files and choose in the context menu to load all of the compatible files into the Shrinkman tool
  4. You can "Drag & Drop" the files directly into the tool

Support File Formats

ShrinKman compresses PowerPoint, Word, Excel, PDF and image files upto 96% with no loss in visual quality. The product supports an instinctive interface and allows you to compress the size of your Office files (97-2019), PDF documents as well as your JPG, JPEG, BMP, GIF, and PNG image files without changing the native file format. The compression is visually lossless preserving the original visual quality of a file consistently.

File Category
Supported File Formats
Mobile Captured Videos (320p to 4K)
MP4
Mobile Captured Image (2mp - 100+MegaPixels)
jpeg
PowerPoint
pptx
Excel
xlsx
Word
Docx
Video
Manually created Video Files - MP4 Manually created Video Files - wmv Manually created Video Files - mxf Manually created Video Files - mov Manually created Video Files - avi
Scan Tif(Multi Page BW)
Multi Page Scan Tif
Scan Tif(Single Page BW)
Scan Tif(Single Page BW)
Scan Tif(Single Page Color)
Scan Single Page Tif-200 DPI Color Scan Single Page Tif-300 DPI Color
Scan Single Page Tif-600 DPI Color
PDF
Scan PDF-200 DPI Color Scan PDF-300 DPI Color Scan PDF-600 DPI Color System Generated PDF with Image/Logo/Icon File Converted PDF with Image/Logo/Icon
Scan Image
Scan Image-200 DPI Color Scan Image-300 DPI Color Scan Image-600 DPI Color